Service

Elite Support
Express Assessment
Amenities
Warranty Service
Credit Account
Truck service area

Convenient hours + 24/7 emergency service

We get your truck back on the road quickly by offering convenient business hours.

Jacksonville, FL

Mon-Fri: 6AM – 12AM (Midnight)
Saturday: 6AM – 5PM
Sunday: Closed

Lake City, FL

Mon-Fri: 6AM – 7PM
Saturday: 8AM – 12PM (Parts Department Only)
Sunday: Closed

24/7 Emergency Service

Our 24/7 emergency service is available by calling (904) 310-9682

Trained and equipped staff + huge parts inventory

We have more than 50 certified, factory trained technicians ready to fix your truck and get you back on the road.  Our certifications include Volvo, CAT, Cummins, Detroit and Mercedes Benz.

Our service staff is trained to communicate with you promptly and professionally.

Complete repair and maintenance on all types of trucks

We offer complete repair and maintenance on all types of commercial trucks and sprinter vans, including...

  • Engine overhauls - Detroit step-ups, Volvo “GO” GUARANTEED Over Haul program, Cummins engine overhauls, CAT previous metal overhauls
  • Transmission rebuilds
  • Factory REMAN replacements
  • Front-end alignment
  • Engine DYNO
  • Wrecker service
  • Computerized diagnostics for state of the art failure detection
  • DOT inspections
  • And more!

Elite Supportsm network

The ultimate goal of the Elite Supportsm network is maximizing vehicle up-time.

Elite Supportsm is a collaborative effort between Freightliner and its truck dealers to focus on improving the customer experience.

Through a highly trained staff, you experience...

  • Rapid diagnosis
  • Responsive turnaround
  • Quality, consistent communication
  • Robust parts
  • High availability
  • Superb customer service

Express Assessment

Since our service staff is trained to communicate promptly and professionally, you’ll know if you can get back on the road, need to redirect resources or book a hotel within 2 hours of the service write-up.

You’ll know which parts are in stock, which need to be ordered, and the repair cost.

The Express Assessment allows you to...

  • Make smart decisions faster
  • Understand parts availability
  • Receive an accurate repair costs assessment

Authorized warranty service dealer

We are an authorized warranty service dealer for...

  • Freightliner
  • Western Star
  • Volvo Truck (Jacksonville)
  • Detroit
  • Cummins
  • Caterpillar
  • Sprinter Van
  • Isuzu (Lake City)

Upgraded waiting room and amenities

While we focus on repairing your truck, we want your wait to be as pleasant as possible.  That is why our driver lounge includes the following amenities...

  • Flat screen TV with digital cable
  • Washer/dryer on site
  • Shower
  • Free coffee station
  • Free shuttle service to select hotels (arrange with front service desk)
  • Free WiFi
  • Customer phone for local and toll-free calls
  • Vending machines
  • Microwave

And if you have special needs, we want to know. Simply contact our front desk to let us know how we can serve you better.

Open a credit account

To open a credit account with Tom Nehl for parts and services... 

  1. Download this application, Credit application for parts and service
  2. Fill out the highlighted fields within the application using your keyboard or cursor
  3. Save your application
  4. Email your application to our credit manager, Donna Terry