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What Being A Freightliner Elite Support Certified Dealership Means For You

If you’ve been a Tom Nehl customer for any length of time, you’ve probably noticed the Elite Support logo around the dealership. This mark is a badge of honor that is earned through a rigorous certification process that ensures that we are meeting 135 criteria across 22 customer service areas. So what does that mean for you?

Express Assessment:
Express Assessment is the commitment to provide a preliminary diagnosis and communication to you within two hours of arrival.

Maximizing Uptime:
This is the ultimate goal of the entire Elite Support Network. To that end, we are certified each year to ensure you have a consistent standard of service.

Best-Trained Techs:
Our techs receive continual training from the experts at Freightliner and have a solid understanding of your vehicle system.

Robust Parts Availability:
We know which parts we need to have on hand to get you back on the road fast and have the largest parts inventory in Northeast Florida.

Excellent Amenities:
We provide a comfortable environment for drivers as we work to get your truck back on the road.